Win11 Privacy Policy — How We Protect Your Information

1. Information We Collect

Win11 collects several categories of information when you register and use our platform. This information is necessary for us to provide a secure, efficient, and relevant service to users in Malaysia.

Account information: Full name, email address, phone number, date of birth, and encrypted password. This information is required during registration and is used to verify user identity.

Payment information: Details related to deposit and withdrawal transactions in MYR, including bank name, account number (partially masked), and e-wallet name. win11 does not store credit or debit card numbers directly.

Device and browser information: Device type, operating system, browser type and version, IP address, and general location data (state/country level). This information helps us detect suspicious activity and ensure the platform functions correctly across all devices.

Usage data: Records of activity on the platform, including pages visited, bets placed, session duration, and login frequency. This data is used for internal analytics and platform improvement.

2. How We Use Your Information

All information collected by win11 is used solely for platform operations and improving the user experience. We do not sell or rent your personal information to third parties for marketing purposes.

The primary purposes for which we use your information include:

• Processing account registrations and verifying user identity.
• Processing deposits, withdrawals, and financial transactions in MYR.
• Sending important notifications related to your account, transactions, and platform updates.
• Detecting and preventing fraud, unauthorised access, or misuse of the platform.
• Complying with applicable legal and regulatory requirements in Malaysia.
• Providing effective and targeted customer support.
• Analysing usage patterns to improve the features and performance of the win11 platform.

3. Cookies & Tracking

Win11 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit a website.

Types of cookies we use:

• Session cookies: Required to keep you logged in during an active session. These cookies are automatically deleted when you close your browser.
• Preference cookies: Saving your preferences such as display language and odds display settings.
• Analytical cookies: Collecting aggregated, anonymised usage data to help us understand how users interact with the platform.
• Security cookies: Helping detect unusual login activity and protecting your account from unauthorised access.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the win11 platform.

4. Data Storage, Security & Sharing

Win11 uses SSL (Secure Sockets Layer) encryption to protect all data transmitted between your device and our servers. Passwords are stored in an unreadable hashed format, and sensitive information such as payment details is secured using multi-layered protection methods.

Your data is stored on secure servers with strict access controls. Only authorised personnel may access users' personal information, and all access is logged for audit purposes.

Win11 may share user information with third parties only in the following limited circumstances:

• Payment service providers: To process deposits and withdrawals in MYR. These providers are bound by strict privacy and data security policies.
• Legal requirements: Where required by a court order, regulatory directive, or applicable Malaysian legal obligation.
• Fraud prevention: With relevant parties to detect or investigate fraudulent activity or serious misuse.

Win11 does not share, sell, or transfer users' personal information to advertisers or commercial third parties for marketing purposes.

5. User Rights & How to Contact Us

As a win11 user, you have rights over your personal data. These rights include:

• Right to access: You may request a copy of the personal information we hold about you at any time.
• Right to rectification: If your information is inaccurate or out of date, you may request a correction through your account settings or by contacting our support team.
• Right to erasure: Under certain circumstances, you may request the deletion of your account and associated personal data. Such requests are subject to applicable legal and financial record retention requirements.
• Right to object: You may object to the processing of your data for specific purposes, such as marketing communications.

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Users will be notified of significant changes via platform notifications or email. Continued use of the win11 platform following any changes constitutes acceptance of the updated policy.

For any enquiries regarding privacy, data deletion, or user rights, please contact us at [email protected]. We are committed to responding to all privacy enquiries within a reasonable timeframe. You may also visit our our FAQ page for answers to frequently asked questions.